{"id":7287,"date":"2025-09-30T19:16:48","date_gmt":"2025-09-30T18:16:48","guid":{"rendered":"https:\/\/medicbox-dz.com\/?page_id=7287"},"modified":"2025-09-30T19:17:40","modified_gmt":"2025-09-30T18:17:40","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/medicbox-dz.com\/ar\/politique-de-retour\/","title":{"rendered":"Politique de Retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne, notamment la loi n\u00b0 09-03 du 25 f\u00e9vrier 2009 relative \u00e0 la protection du consommateur, nous vous offrons un d\u00e9lai de r\u00e9tractation de <strong>7 jours ouvrables<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour retourner un produit, sans avoir \u00e0 justifier de motif, sous r\u00e9serve que l&rsquo;article soit dans son \u00e9tat d&rsquo;origine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conditions g\u00e9n\u00e9rales de retour<\/strong> Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00catre inutilis\u00e9, dans son \u00e9tat d&rsquo;origine et dans son emballage d&rsquo;origine.<\/li>\n\n\n\n<li>\u00catre accompagn\u00e9 d\u2019un re\u00e7u ou d\u2019une preuve d\u2019achat (facture, ticket de caisse, etc.).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles non retournables<\/strong> Conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne, certains produits ne peuvent \u00eatre retourn\u00e9s pour des raisons d\u2019hygi\u00e8ne, de s\u00e9curit\u00e9 ou de nature p\u00e9rissable, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les denr\u00e9es p\u00e9rissables (aliments, fleurs, etc.).<\/li>\n\n\n\n<li>Les produits intimes ou sanitaires (ex. : sous-v\u00eatements, produits cosm\u00e9tiques ouverts).<\/li>\n\n\n\n<li>Les substances dangereuses, liquides ou gaz inflammables.<\/li>\n\n\n\n<li>Les cartes-cadeaux.<\/li>\n\n\n\n<li>Les logiciels t\u00e9l\u00e9chargeables ou les produits num\u00e9riques d\u00e9j\u00e0 activ\u00e9s.<\/li>\n\n\n\n<li>Certains articles de sant\u00e9 ou de soin personnel (ex. : thermom\u00e8tres, brosses \u00e0 dents \u00e9lectriques ouvertes).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles non conformes ou d\u00e9fectueux<\/strong> Si votre article est d\u00e9fectueux, endommag\u00e9 ou non conforme \u00e0 la commande, vous pouvez demander un retour, un \u00e9change ou un remboursement dans un d\u00e9lai de <strong>7 jours<\/strong> \u00e0 compter de la r\u00e9ception, conform\u00e9ment aux dispositions de la loi sur la protection du consommateur. Nous prendrons en charge les frais de retour dans ce cas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Proc\u00e9dure de retour<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez-nous \u00e0 l\u2019adresse <strong><a href=\"mailto:contact@medicbox.dz\" target=\"_blank\" rel=\"noreferrer noopener\">contact@medicbox.dz<\/a><\/strong> pour initier votre demande de retour.<\/li>\n\n\n\n<li>Envoyez votre article \u00e0 : <strong>N\u00b022 B Rue Mohamed Rabia, Kouba, Alger, 16006, Alg\u00e9rie<\/strong>.<\/li>\n\n\n\n<li>Incluez la preuve d\u2019achat et, si possible, une description du motif de retour.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frais d\u2019exp\u00e9dition<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour sont \u00e0 la charge du client, sauf en cas de produit d\u00e9fectueux, endommag\u00e9 ou non conforme, o\u00f9 nous prenons en charge ces frais.<\/li>\n\n\n\n<li>Pour les articles d\u2019une valeur sup\u00e9rieure \u00e0 10 000 DZD, nous vous recommandons d\u2019utiliser un service d\u2019exp\u00e9dition avec suivi ou assurance. Nous ne pouvons \u00eatre tenus responsables des articles perdus ou endommag\u00e9s pendant le transport de retour.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remboursements<\/strong> Une fois votre retour re\u00e7u et inspect\u00e9 (dans un d\u00e9lai maximum de <strong>7 jours ouvrables<\/strong>), nous vous informerons par e-mail de l\u2019approbation ou du refus de votre remboursement. En cas d\u2019approbation :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 via le moyen de paiement initial, dans un d\u00e9lai de <strong>14 jours ouvrables<\/strong> maximum, conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne.<\/li>\n\n\n\n<li>Les frais d\u2019exp\u00e9dition initiaux ne sont pas remboursables, sauf en cas d\u2019erreur de notre part ou de produit d\u00e9fectueux.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne recevez pas votre remboursement dans ce d\u00e9lai, veuillez :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e9rifier votre compte bancaire.<\/li>\n\n\n\n<li>Contacter votre banque ou l\u2019\u00e9metteur de votre carte de cr\u00e9dit, car un d\u00e9lai de traitement peut s\u2019appliquer.<\/li>\n\n\n\n<li>Nous contacter \u00e0 <strong><a href=\"mailto:contact@medicbox.dz\" target=\"_blank\" rel=\"noreferrer noopener\">contact@medicbox.dz<\/a><\/strong> pour toute assistance.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Articles sold\u00e9s ou en promotion<\/strong> Les articles sold\u00e9s ou en promotion ne sont remboursables que s\u2019ils sont d\u00e9fectueux ou non conformes. Les retours pour simple r\u00e9tractation ne s\u2019appliquent pas \u00e0 ces articles, sauf disposition contraire indiqu\u00e9e au moment de l\u2019achat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c9changes<\/strong> Les \u00e9changes sont possibles uniquement pour les articles d\u00e9fectueux ou non conformes. Pour demander un \u00e9change, contactez-nous \u00e0 <strong><a href=\"mailto:contact@medicbox.dz\" target=\"_blank\" rel=\"noreferrer noopener\">contact@medicbox.dz<\/a><\/strong> et envoyez l\u2019article \u00e0 l\u2019adresse indiqu\u00e9e ci-dessus. Les frais de retour et de r\u00e9exp\u00e9dition sont \u00e0 notre charge en cas de d\u00e9faut ou d\u2019erreur de livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cadeaux<\/strong> Si l\u2019article retourn\u00e9 \u00e9tait marqu\u00e9 comme cadeau lors de l\u2019achat et exp\u00e9di\u00e9 directement au destinataire, un cr\u00e9dit cadeau \u00e9quivalent \u00e0 la valeur de l\u2019article sera \u00e9mis et envoy\u00e9 par voie postale. Si l\u2019article n\u2019\u00e9tait pas marqu\u00e9 comme cadeau, le remboursement sera effectu\u00e9 au payeur initial.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629<\/strong> Pour toute question ou assistance, contactez-nous \u00e0 <strong><a href=\"mailto:contact@medicbox.dz\" target=\"_blank\" rel=\"noreferrer noopener\">contact@medicbox.dz<\/a><\/strong> ou par courrier \u00e0 : <strong>N\u00b022 B Rue Mohamed Rabia, Kouba, Alger, 16006, Alg\u00e9rie<\/strong>. Nous nous engageons \u00e0 respecter vos droits en tant que consommateur conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne.<\/p>","protected":false},"excerpt":{"rendered":"<p>Conform\u00e9ment \u00e0 la l\u00e9gislation alg\u00e9rienne, notamment la loi n\u00b0 09-03 du 25 f\u00e9vrier 2009 relative \u00e0 la protection du consommateur, nous vous offrons un d\u00e9lai de r\u00e9tractation de 7 jours [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7287","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de Retour<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" 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