{"id":17505,"date":"2026-07-11T13:39:20","date_gmt":"2026-07-11T12:39:20","guid":{"rendered":"https:\/\/medicbox-dz.com\/?page_id=17505"},"modified":"2026-07-11T13:39:23","modified_gmt":"2026-07-11T12:39:23","slug":"foire-aux-questions-faq","status":"publish","type":"page","link":"https:\/\/medicbox-dz.com\/ar\/foire-aux-questions-faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 (FAQ)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Commandes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Comment passer commande ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ajoutez vos produits au panier, validez votre commande en renseignant vos coordonn\u00e9es et votre adresse. Notre \u00e9quipe vous contacte ensuite par t\u00e9l\u00e9phone pour confirmer la commande et les frais de livraison.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je commander par t\u00e9l\u00e9phone ou WhatsApp ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. Appelez-nous ou \u00e9crivez-nous au 0540 338 448 (t\u00e9l\u00e9phone, WhatsApp ou Viber) : nous enregistrons votre commande directement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je modifier ou annuler ma commande ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, tant qu&rsquo;elle n&rsquo;a pas \u00e9t\u00e9 exp\u00e9di\u00e9e. Contactez-nous au plus vite au 0540 338 448 en indiquant votre num\u00e9ro de commande.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vendez-vous aux professionnels de sant\u00e9 ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, MEDICBOX vend en gros et au d\u00e9tail. Cabinets, cliniques, pharmacies et infirmiers peuvent nous contacter pour un devis ou des tarifs professionnels.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Livraison<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Livrez-vous dans ma wilaya ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, nous livrons dans les 58 wilayas d&rsquo;Alg\u00e9rie, \u00e0 domicile ou en point de retrait selon votre r\u00e9gion.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quels sont les d\u00e9lais de livraison ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En g\u00e9n\u00e9ral : 24 \u00e0 48 h sur Alger et environs, 2 \u00e0 4 jours pour les grandes villes, 3 \u00e0 7 jours pour les Hauts plateaux et le Sud. Voir notre page Livraison &amp; Retours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Combien co\u00fbte la livraison ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais d\u00e9pendent de votre wilaya, du mode de livraison et du volume du colis. Le montant exact vous est communiqu\u00e9 avant la confirmation d\u00e9finitive de votre commande.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paiement<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Quels modes de paiement acceptez-vous ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Le paiement \u00e0 la livraison (en esp\u00e8ces au livreur) est disponible partout. [Le cas \u00e9ch\u00e9ant : nous acceptons \u00e9galement le paiement par carte CIB \/ Edahabia et le virement bancaire pour les professionnels.]<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le paiement \u00e0 la livraison est-il sans frais ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">[\u00c0 compl\u00e9ter selon votre politique : \u00ab Oui \u00bb ou \u00ab Un suppl\u00e9ment de X DA s&rsquo;applique selon le transporteur \u00bb.]<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Produits &amp; garantie<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Vos produits sont-ils authentiques ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui. Nous travaillons exclusivement avec des marques reconnues (Beurer, Omron, Yuwell\u2026) et des fournisseurs agr\u00e9\u00e9s. Les appareils sont livr\u00e9s avec leur notice et leur bon de garantie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les appareils sont-ils garantis ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, les appareils \u00e9lectroniques b\u00e9n\u00e9ficient de la garantie fabricant indiqu\u00e9e sur leur fiche produit. Conservez votre preuve d&rsquo;achat et le bon de garantie.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment choisir la bonne taille (ceinture lombaire, genouill\u00e8re, bas de contention\u2026) ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque fiche produit indique les tailles disponibles. En cas de doute, contactez-nous avec vos mesures : notre \u00e9quipe vous conseillera la taille adapt\u00e9e avant l&rsquo;exp\u00e9dition.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les informations du site remplacent-elles un avis m\u00e9dical ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Non. Nos descriptions sont informatives et ne remplacent jamais l&rsquo;avis d&rsquo;un m\u00e9decin ou d&rsquo;un pharmacien. Lisez toujours la notice du fabricant.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Retours &amp; r\u00e9clamations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Que faire si mon colis arrive endommag\u00e9 ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e9rifiez le colis devant le livreur. En cas de dommage, refusez-le ou \u00e9mettez des r\u00e9serves, puis contactez-nous imm\u00e9diatement au 0540 338 448.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je retourner un produit ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Oui, sous [7] jours apr\u00e8s r\u00e9ception, si le produit est neuf, non utilis\u00e9 et dans son emballage d&rsquo;origine. Pour des raisons d&rsquo;hygi\u00e8ne, les consommables descell\u00e9s et les produits de parapharmacie ouverts ne sont pas repris. D\u00e9tails sur la page Livraison &amp; Retours.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment vous joindre ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l\u00e9phone \/ WhatsApp \/ Viber : 0540 338 448 \u2014 E-mail : contact@medicbox.dz \u2014 Adresse : N\u00b022 B, Rue Mohamed Rabia, Kouba \u2013 Alger.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Commandes Comment passer commande ? Ajoutez vos produits au panier, validez votre commande en renseignant vos coordonn\u00e9es et votre adresse. Notre \u00e9quipe vous contacte ensuite par t\u00e9l\u00e9phone pour confirmer la [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17505","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Foire aux questions (FAQ)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medicbox-dz.com\/ar\/foire-aux-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions (FAQ)\" \/>\n<meta property=\"og:description\" content=\"Commandes Comment passer commande ? 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